NEIGHBORHOOD SERVICES
Neighborhood Services is dedicated to serving the residents of Asheville because involved, connected neighborhoods are essential for a strong and healthy community. The City of Asheville is committed to building partnerships with residential and business neighborhoods in order to improve the quality of life for everyone who lives, works and visits our community.
Neighborhood Services fosters the following key objectives for the City of Asheville:
- Initiates and maintains partnerships and effective communications with various residential and merchant neighborhood groups and associations.
- Serves as a link between neighborhood organizations and city departments with a focus on Development Services and other key neighborhood services.
- Coordinates city departments with neighborhood representatives to address service needs.
- Coordinates neighborhood walks on a regular basis; the walks are opportunities to identify and address needs and issues such as substandard housing, street lighting, crime, etc.
IMPORTANT INFORMATION
Public Safety Contacts
Community Resource Officers (CROs) are available to talk with citizens about ongoing concerns related to crime and nuisance activities in business and residential neighborhoods. CROs are assigned to a geographic area and work with patrol officers and special operations units and special operations units to maintain and improve the safety of our neighborhoods.
Non-emergency Police Department contact: (828) 252-1110
- To file a complaint or service request for help addressing noise, animal problems or other police related concerns.
- For more information on APD services visit the Police Department Web page
Non-emergency Fire Department contact: (828) 259-5636
For emergency assistiance contact: 911
For assistance finding health and human service resources: 211
- Call United Way's community service information line or search online at www.211wnc.org
Planning and Development
Community Liaison Planners are assigned to different areas of the city and are available to answer your questions about land use or residential and commercial development. Community planners are an information resource in their assigned district and will not review land use applications in the areas they represent.
The "Planner of the Day" is also available at (828) 259-5831 to answer general questions regarding the Unified Development Ordinance, zoning, and other planning-related questions.
For more information, visit the Planning & Development Department Web page.
Parks, Recreation and Cultural Arts (PRCA)
Asheville Parks, Recreation & Cultural Arts Department maintains 54 public parks, 6 miles of greenways, 11 community centers, numerous programs for youth, seniors and outdoor enthusiasts, a comprehensive athletics program, swimming pools and many special facilities including the Aston Park Tennis Center, Food Lion Skate Park, WNC Nature Center, Asheville Municipal Golf Course and historic Riverside Cemetery.
For more information on the facilities and programs the Parks, Recreation and Cultural Arts Department has to offer, call (828) 259-5800 or visit the PRCA Web page.
Transportation Contacts
Transportation Department oversees and manages transportation-related services within the city limits of Asheville that include traffic engineering, the public transit system and parking services.
For more information on:
- Traffic-related issues contact Traffic Engineer by phone at (828) 259-5943
- Bicycle and pedestrian issues contact Traffic Planner, Barb Mee. Phone: (828)232-4540
- Transportation Planning and the Asheville Transit System, Maria Echeverry. Phone: (828) 232-4528
- Parking issues contact, Harry Brown by phone at (828) 259-5437
For additional information on Transportation, visit the Transportation Department Web page.
Public Works Contacts
Public Works Department manages Sanitation Services that include trash and brush removal and recycling services, Street Services that oversees the maintenance and construction of the city's system of streets and sidewalks, and Stormwater Services that oversees the management of storm water runoff and drainage.
For more information on:
Additional information on Public Works Divisions and services can be obtained by calling (828) 259-5935 or visiting the Public Works Department Web site.
Building Safety Contacts
The Building Safety Department provides services related to applications for permitting and plan review for home or commercial projects through the Development Services Center and building inspections and enforcement to ensure that the city's code requirements for existing and new buildings are met in all areas within the Asheville City limits, including the extra territorial jurisdiction areas located outside the city limits.
For more information on:
For general information on the Building Safety Department, visit the Building Safety Web page or call (828) 259-5846.
Water Resources Contacts
The Water Resources Department manages and protects our community’s water resources and works to provide the highest quality of water service to customers.
- To report water leaks or other water related problems Call 24 hours a day (828) 251-1122
- For more information about your water bill or other service-related questions visit the General Billing Information Web page or call (828) 251-1122
- Visit the Maintenance and Repairs Web page for more information about scheduled water outages.
For more information on Water Resources services visit the Water Resources Web page or call (828) 259-5922.
For information related to sewer system service:
- Call the Metropolitan Sewerage District of Buncombe County (828) 254-9646.
- To report an emergency with the sewer system, call (828) 255-0061
Neighborhood Coordinator
- To share information about issues, concerns, or events in your neighborhood and community;
- If you are interested in receiving information or support for starting a new neighborhood organization or expanding activities of your current organization;
- To register a new organization or update contact information for an existing neighborhood or homeowners' group;
- If you are new to Asheville and want to get connected with the neighborhood group in your area;
- If you need assistance in accessing a city service or receiving information on a city department or service.
- If you would like to be involved in creating a vision for the future of your neighborhood.
- To subscribe/unsubscribe to City eNews, please send an e-mail to Marsha Stickford
For more information on Neighborhood Services or assistance with a service issue request, contact Marsha Stickford, Neighborhood Coordinator at (828)259-5506.
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