City Manager's Office

In This Section



 Gary Jackson
 City Manager
  Paul J. Fetherston
Assistant City Manager

 Cathy Ball
Assistant City Manager


The City of Asheville is committed to delivering an excellent quality of service to enhance your quality of life.

CORE VALUES (The Asheville Way)

Continuous Improvement, Integrity, Diversity, Safety & Welfare, Excellent Service


City of Asheville Managment Team
James Ayers    Director of General Services   828-259-5655
Scott Burnette   Fire Chief   828-232-4592
Jade Dundas   Director of Water Resources   828-259-5959
Jonathan Feldman   Director of IT Services   828-259-5772
Dawa Hitch   Director of Communication & Public Engagement   828-259-5981
Tammy Hooper   Chief of Police   828-259-5901
Jason Nortz   Director of Development Services   828-259-5679
Todd Okolichany   Director of Planning & Urban Design   828-259-5840
Sam Powers   Director of Community & Economic Development   828-259-5433
Ken Putnam   Director of Transportation   828-259-5405
Greg Shuler   Director of Public Works   828-271-6146
Roderick Simmons   Director of Parks & Recreation   828-259-5808
Barbara Whitehorn   Chief Financial Officer   828-259-5484
Vacant   Director of Human Resources    



Asheville uses the council-manager form of local government, under which elected City Council members are the community leaders and policy makers who establish a vision for Asheville, and who hire the city manager to carry out policy and ensure that all residents are equitably served. The manager coordinates the work of department heads and other employees, who help ensure the smooth and efficient delivery of services. By building public/private partnerships, managers target all of a community's resources to solve current problems. The city manager's primary responsibility is to keep our community running smoothly.

To be successful, complex local government operations require strong political leadership, policy development, a relentless focus on execution and results, a commitment to transparent and ethical government, and a strategy for representing and engaging every segment of the community. The city manager:

  • Works with elected officials as they develop policies. The manager may discuss problems and recommendations, propose new plans, or discuss issues that affect the community and its residents.
  • Ensures that laws and policies approved by elected officials are equitably enforced throughout the city.
  • Develops recommendations for new programs indicating scope, cost and impact for consideration by City Council.
  • Seeks feedback from residents and members of the business community to address and solve problems.
  • Prepares the annual budget, submits it to elected officials for approval and implements it once approved.
  • Supervise department heads, other employees and top appointees.
  • Investigates citizen complaints and problems within the administrative organization and recommend changes to elected officials.
  • Manages the day-to-day operations of the city.


Gary W. Jackson, City Manager
Second Floor, Asheville City Hall
8:30 a.m.-5 p.m., Monday-Friday 
P.O. Box 7148, Asheville, NC 28802 
(828) 259-5604 
fax (828) 259-5499 

Paul Fetherston, Assistant City Manager
Second Floor, Asheville City Hall

8:30 a.m.-5 p.m., Monday-Friday
P.O. Box 7148, Asheville, NC 28802
(828) 259-5602

Cathy Ball, Assistant City Manager
Second Floor, Asheville City Hall
8:30 a.m. - 5 p.m., Monday-Friday
PO Box 7148, Asheville, NC 28802
(828) 259-5939 

Jaime Matthews, Assistant to the Manager
(828) 232-4541

Stay Connected